Terms and Conditions
Man with Van Pimlico Service Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Pimlico provides removal, man and van, delivery, and related services. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
Client means the individual, business, or organisation booking or using our services.
Company means Man with Van Pimlico, the provider of the services described in these Terms and Conditions.
Services means any removal, man and van, delivery, loading, unloading, packing, furniture assembly, or related services provided by the Company.
Goods means any personal belongings, furniture, equipment, or other items handled, transported, or stored by the Company on behalf of the Client.
Contract means the agreement between the Client and the Company, formed when the Client accepts a quotation or booking confirmation, and governed by these Terms and Conditions.
2. Scope of Services
The Company provides man and van and removal services for household and commercial moves, transport of items, and associated services such as loading, unloading, and limited packing or furniture handling as agreed at the time of booking.
The precise scope of the Services, including dates, times, locations, and any additional tasks, will be confirmed in the booking confirmation issued by the Company. Any changes requested after confirmation may be subject to additional charges and are not guaranteed unless confirmed in writing by the Company.
3. Booking Process
All bookings are subject to availability and acceptance by the Company. The Client may request a quotation by providing accurate details of the move, including the collection and delivery addresses, property access details, inventory of items, special handling requirements, and preferred dates and times.
Quotations are based on the information supplied by the Client. The Company reserves the right to amend or withdraw a quotation if the information provided is incomplete, inaccurate, or changes prior to the Services being carried out.
A booking is only confirmed when the Company has issued a booking confirmation and the Client has accepted any applicable payment terms, including any required deposit. Provisional bookings or quotations do not guarantee availability.
The Client is responsible for ensuring that all details on the booking confirmation are accurate. Any errors must be notified to the Company as soon as possible. Failure to do so may result in delays, additional charges, or the Services not being carried out as expected.
4. Client Responsibilities
The Client must ensure that adequate and safe access is available at both the collection and delivery addresses. This includes ensuring that parking is available or that any necessary parking arrangements, permits, or permissions have been secured in advance.
The Client is responsible for preparing Goods for transport, including appropriate packing, labelling, and protection of fragile or valuable items, unless otherwise agreed as part of the Services. The Company may refuse to transport items that are not safely or adequately packed.
The Client must be present, or ensure that an authorised representative is present, at the collection and delivery addresses at the agreed times to provide access, directions, and instructions. If no one is present, waiting time charges, additional handling fees, or aborted job fees may apply.
The Client must not request the Company to handle, carry, or transport any prohibited, illegal, dangerous, or hazardous items, including but not limited to flammable substances, explosives, firearms, drugs, live animals, or perishable goods, unless specifically agreed and legally compliant.
5. Payments and Charges
All charges will be set out in the quotation or booking confirmation provided by the Company. Charges may be based on factors including distance, duration, volume of Goods, number of staff required, access conditions, and any additional services requested.
The Company may require a deposit to secure a booking. The amount and due date of any deposit will be specified at the time of booking. Deposits are generally non-refundable, subject to the cancellation terms set out in these Terms and Conditions.
Unless otherwise agreed, payment for Services is due immediately upon completion of the job or in advance as specified in the booking confirmation. The Company reserves the right to decline to start or continue with the Services if payment terms are not met.
Accepted payment methods and any applicable surcharges will be notified to the Client during the booking process. All charges are stated in pounds sterling and may be subject to applicable taxes.
Where Services exceed the estimated time, involve additional items, or require extra staff or trips due to circumstances not disclosed at the time of booking, the Company reserves the right to apply additional charges at the prevailing hourly or fixed rates.
6. Cancellations and Amendments
If the Client wishes to cancel or amend a booking, the Client must notify the Company as soon as reasonably possible. Cancellations may be subject to charges, depending on the notice period provided.
Cancellations received with more than 7 days notice prior to the scheduled service date may be eligible for a refund of any balance paid, excluding any non-refundable deposit, administration fees, or costs already incurred by the Company.
Cancellations received between 7 days and 48 hours prior to the scheduled service date may incur a cancellation fee up to a specified percentage of the total quoted price, as stated in the booking confirmation or communicated at the time of cancellation.
Cancellations received with less than 48 hours notice, or failure to be present at the agreed time and location, may be charged at up to 100 percent of the quoted price, to cover the Companys costs and loss of opportunity.
Requests to change dates, times, or scope of Services are subject to availability and may result in revised pricing. The Company is under no obligation to accommodate changes but will make reasonable efforts to do so.
7. Delays and Access
The Company will make reasonable efforts to arrive at the agreed time. However, all arrival and completion times are estimates and may be affected by traffic, weather, road conditions, access issues, or other factors beyond the Companys control.
The Company shall not be liable for any loss or inconvenience arising from delays, provided it has taken reasonable care and acted without negligence. If significant delays occur, the Company will seek to inform the Client as soon as practicable.
If the Company is unable to gain access to the property or address at the agreed time, waiting time charges may apply, or the Company may, at its discretion, treat the job as cancelled by the Client, in which case cancellation charges may apply.
8. Handling of Goods and Packing
The Company agrees to handle Goods with reasonable care and skill. However, the Client remains responsible for ensuring that all items are properly packed and protected for transit unless packing has been expressly included as part of the Services.
The Company may refuse to transport any item that it reasonably considers to be unsafe, inadequately packed, excessively heavy, or likely to cause damage to other items or to the vehicle.
The Client should clearly mark any fragile or delicate items and inform the Company of any items requiring special handling, disassembly, or reassembly. If the Client fails to do so, the Company will not be responsible for damage arising from the lack of such information.
9. Excluded and Prohibited Items
Unless expressly agreed in writing, the Company will not carry or handle items including but not limited to cash, securities, jewellery, watches, precious metals, valuable collections, antiques of exceptional value, artworks, or other items of high value or sentimental importance.
The Company will not carry illegal, dangerous, or hazardous items, including but not limited to firearms, ammunition, explosives, fireworks, flammable liquids or gases, chemicals, or any items prohibited by law.
If such items are found among the Goods without prior disclosure, the Company may remove, refuse to transport, or dispose of them safely, and the Client may be liable for any resulting loss, damage, or legal consequences.
10. Waste and Disposal Regulations
The Company operates in accordance with applicable waste and environmental regulations in the United Kingdom. The Company is not a general waste carrier and will not remove or dispose of household refuse, construction waste, or hazardous materials, unless specifically agreed and lawful.
Where the Company agrees to remove items for disposal, the Client confirms that they have the right to dispose of those items. The Company will take such items only to authorised facilities or in line with lawful disposal practices.
The Client must not request the Company to illegally dump, abandon, or unlawfully dispose of any items. Any such request will be refused, and the Company reserves the right to terminate the Contract immediately without refund if the Client insists or engages in unlawful conduct.
The Client remains responsible for ensuring that any waste or items designated for disposal are correctly identified and segregated from items to be retained or moved to another property.
11. Liability and Limitations
The Company will exercise reasonable care and skill in providing the Services. However, its liability for loss or damage to Goods is subject to the limitations set out in this section.
The Companys liability for loss of or damage to Goods, whether arising from negligence, breach of contract, or otherwise, shall be limited to the reasonable cost of repair or replacement of the damaged or lost items, subject to an overall financial cap which may be specified in the quotation or booking confirmation.
The Company will not be liable for loss or damage that arises from the Clients failure to adequately pack items, disclose fragile or special items, or provide accurate information about the Goods or access conditions.
The Company will not be liable for any indirect or consequential loss, including loss of profits, loss of use, loss of opportunity, or emotional distress, arising out of or in connection with the Services.
The Company shall not be liable for loss or damage caused by fire, flood, adverse weather, acts of God, war, civil unrest, terrorism, road closures, traffic incidents, or other events beyond its reasonable control.
Nothing in these Terms and Conditions shall exclude or limit the Companys liability for death or personal injury caused by its negligence, fraud, or any other liability which cannot be excluded or limited under applicable law.
12. Claims and Complaints
If the Client believes that any Goods have been lost or damaged, or that the Services have not been carried out with reasonable care and skill, the Client must notify the Company as soon as reasonably practicable, and in any event within a reasonable time of the completion of the Services.
Claims should include a clear description of the issue and, where possible, supporting evidence such as photographs or inventories. The Company may request further information in order to investigate the matter.
The Company will review and respond to complaints within a reasonable timeframe. Where appropriate, the Company may offer repair, replacement, or compensation in accordance with these Terms and Conditions and applicable law.
13. Insurance
The Company maintains insurance cover appropriate to the nature of its business. Details of the level and scope of cover are available on request. This insurance does not replace or supersede any insurance held by the Client.
The Client is strongly advised to ensure that they have adequate insurance in place for their Goods during the move or transport, particularly for items of high value, fragile goods, or items excluded from the Companys standard liability.
14. Termination
The Company may terminate the Contract or suspend the provision of Services with immediate effect if the Client breaches these Terms and Conditions, engages in abusive or unsafe behaviour, requests unlawful actions, or fails to make payments when due.
Upon termination, the Client shall remain liable for any Services already provided, as well as any costs reasonably incurred by the Company up to the date of termination.
15. Data Protection and Privacy
The Company will collect and process personal data only as necessary to provide the Services, manage bookings, handle payments, and address enquiries or complaints.
The Company will take reasonable steps to protect personal data against unauthorised access, loss, or misuse, in accordance with applicable data protection laws in the United Kingdom.
16. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services.
17. General Provisions
If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or competent authority, such provision shall be deemed modified to the minimum extent necessary or, if not possible, deleted, and the remaining provisions shall continue in full force and effect.
No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.
The Contract is between the Company and the Client. No other person shall have any rights to enforce any of its terms.
The Company reserves the right to update or amend these Terms and Conditions from time to time. The version in force at the time of the Clients booking will apply to that Contract unless otherwise agreed in writing.
