Privacy Policy

Man with Van Pimlico Privacy Policy

This Privacy Policy explains how Man with Van Pimlico collects, uses, stores and shares personal data relating to its customers and prospective customers in the Pimlico area. It also outlines your rights under the UK General Data Protection Regulation and related data protection laws. This Policy applies to all services provided by Man with Van Pimlico and to all individuals who make enquiries, request quotations or book services in the Pimlico area.

Data Controller

For the purposes of applicable data protection laws, Man with Van Pimlico acts as the data controller in relation to the personal data described in this Privacy Policy. This means that Man with Van Pimlico determines the purposes and means of processing your personal data in connection with its moving and transport services in the Pimlico area.

Personal Data We Collect

Man with Van Pimlico collects and processes different types of personal data, depending on how you interact with us and which services you request. The information we may collect includes the following categories.

Identification and contact details: name, title, postal address, pick-up and delivery addresses, billing address, and general locality within the Pimlico area. We may also collect other contact information that you choose to provide when requesting a quote or booking a service.

Service and booking details: preferred moving dates and times, property type, floor level, parking details, access instructions, inventory of items to be moved, special handling instructions, and any notes you provide relating to the service.

Communication records: details of enquiries, quotes and bookings along with any information you provide when communicating with us by any channel, as well as our responses to you and internal notes relating to your request or booking.

Payment and transaction details: limited payment-related information necessary to process your payment and maintain accounting records, as well as details of the services purchased, prices, discounts and invoices. We do not store full card details when payments are processed by third party payment providers.

Technical and usage data: limited technical information associated with your interaction with our online content, such as the date and time of your enquiry or form submission, pages viewed or forms completed, and basic device or browser information where this is necessary for the operation and security of our website.

Purposes and Lawful Bases for Processing

Man with Van Pimlico processes your personal data only where we have a lawful basis under data protection law. The main purposes for which we use your data and the related lawful bases are as follows.

Providing quotations and responding to enquiries: we process your identification and contact details, together with information about your move, to provide a quote, answer questions and discuss our services. The lawful basis for this is taking steps at your request prior to entering into a contract and our legitimate interest in responding to potential customers.

Performing and managing contracts: when you book a service, we process your personal data to confirm and schedule your booking, plan logistics, carry out the move, manage payments, and communicate with you about the service. The lawful basis is performance of a contract to which you are a party.

Customer service and dispute resolution: we may process your data to handle complaints, queries, insurance claims and disputes. The lawful bases are performance of a contract, compliance with legal obligations and our legitimate interests in managing our business and protecting our rights.

Business administration and accounting: we use transaction and invoice details for bookkeeping, financial reporting and tax compliance. The lawful bases are compliance with legal obligations and our legitimate interests in running an efficient business.

Service improvement and planning: we may use aggregated or minimal personal data to analyse service performance, plan staffing and routes and improve our operations. The lawful basis is our legitimate interests in improving and optimising our services.

Marketing communications: if permitted by law, or where you have given your consent where required, we may use your contact details to provide information about similar services and offers from Man with Van Pimlico. You can opt out at any time. The lawful basis is our legitimate interests or your consent, depending on the circumstances.

Data Retention

Man with Van Pimlico retains personal data only for as long as necessary to fulfil the purposes described in this Policy, or as required by law.

Enquiry and quote records that do not result in a booking are typically retained for a limited period to allow us to respond to follow-up questions and manage our records, after which they are securely deleted or anonymised.

Booking and transaction records are retained for a longer period in line with legal and regulatory requirements, including tax and accounting rules, and for the period during which legal claims may be brought in relation to our services.

Marketing contact details are retained for as long as you remain subscribed to receive such communications and will be deleted or anonymised when you opt out, unless we need to retain limited data to record your preference not to receive further communications.

Data Processors and Sharing of Personal Data

Man with Van Pimlico may share your personal data with carefully selected third parties who act as data processors on our behalf. These processors may include service providers such as payment processors, cloud or data hosting providers, providers of booking or dispatch software, and providers of email or communication platforms used to manage customer enquiries and bookings.

Where we engage processors, we ensure that appropriate data protection agreements are in place, requiring them to process your personal data only in accordance with our instructions, to keep it secure and to comply with applicable data protection law.

We may also share your personal data with other third parties in limited circumstances. These include professional advisers, such as accountants or legal advisers, where necessary for the provision of their services to us, and public authorities or law enforcement agencies where we are required to do so by law or in order to protect our rights, property or safety or that of our customers or others.

We do not sell your personal data to third parties. Any sharing is limited to what is necessary for the purposes set out in this Policy and is carried out in accordance with the appropriate legal bases under data protection law.

International Data Transfers

Man with Van Pimlico aims to store and process personal data within the United Kingdom or the European Economic Area wherever possible. If we need to transfer personal data to a country outside those territories, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or other mechanisms approved under data protection law, to ensure that your data is adequately protected.

Data Security

We take appropriate technical and organisational measures to safeguard the personal data we process. These measures are designed to prevent unauthorised or unlawful processing of personal data and to protect against accidental loss, destruction or damage. Measures may include access controls, secure storage systems, restricted access to personal data, staff training and regular review of our data handling practices.

Your Data Protection Rights

Under data protection law, individuals in the Pimlico area whose personal data is processed by Man with Van Pimlico have a number of rights in relation to that data. These rights include the following.

Right of access: you have the right to request confirmation as to whether we process your personal data and, if so, to receive a copy of that data and certain related information.

Right to rectification: you have the right to request the correction of inaccurate personal data and the completion of incomplete data that we hold about you.

Right to erasure: in certain circumstances, you may request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected or where you withdraw consent and there is no other lawful basis for processing.

Right to restriction of processing: you may request that we restrict our processing of your personal data in certain situations, such as while we verify the accuracy of the data or consider an objection you have raised.

Right to object: where we rely on legitimate interests to process your personal data, you have the right to object to such processing on grounds relating to your particular situation. You also have the absolute right to object at any time to the use of your personal data for direct marketing.

Right to data portability: where processing is based on your consent or on a contract and carried out by automated means, you may request that we provide your personal data in a structured, commonly used and machine-readable format or that we transmit it to another controller where technically feasible.

Right to withdraw consent: where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing carried out before the withdrawal.

You also have the right to lodge a complaint with a supervisory authority if you believe that your data protection rights have been infringed. In the United Kingdom, this is generally the Information Commissioner.

Changes to This Privacy Policy

Man with Van Pimlico may update this Privacy Policy from time to time to reflect changes in our services, the way we handle personal data or applicable laws. Any updates will be made available through our usual communication channels, and the revised Policy will apply from the date of publication. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.