Man With Van Pimlico Terms and Conditions

These Terms and Conditions set out the basis on which Man With Van Pimlico provides removals, transport, delivery, and related moving services in the United Kingdom. By making a booking, confirming an order, or allowing us to begin work, you agree to be bound by these terms. Please read them carefully before arranging any service with Man With Van Pimlico. If you do not agree with any part of these terms, you should not proceed with the booking.

These terms apply to domestic and commercial customers, whether the service is a single-item delivery, a small move, a multi-stop transport job, or a larger relocation. They are intended to be clear, fair, and consistent with UK consumer law and standard commercial practice. In these terms, references to ???we??�, ???us??�, and ???our??� mean the service provider, and references to ???you??� and ???your??� mean the customer, client, or person making the booking.

Booking Process

To arrange a booking with Man With Van Pimlico, you may provide details of the job in advance so that we can assess the nature of the service required. This may include the collection and delivery addresses, access conditions, item descriptions, preferred dates, and any special requirements. Any quotation provided is based on the information supplied by you. If the details later prove incomplete or inaccurate, we may need to revise the price, timing, vehicle size, staffing, or scope of work.

A booking is only confirmed when we have accepted your request and, where applicable, received any required deposit or written confirmation. Until that point, availability is not guaranteed. We may decline a booking for operational reasons, unsafe conditions, incomplete information, or if we believe we cannot provide the service to a suitable standard. Where a quotation is given, it may be subject to change if circumstances differ from those described at the time of booking.

It is your responsibility to ensure that the details you provide are accurate and complete. You must tell us about fragile items, heavy objects, awkward access, parking restrictions, stairs, lifts, long carry distances, dismantling needs, or any other issue that may affect the moving process. If our team arrives and the job is materially different from the description given, we may amend the booking terms or decline to proceed until the matter is resolved.

Payments

All prices are stated in pounds sterling unless otherwise agreed. Charges may be based on hourly rates, fixed quotes, mileage, number of operatives, vehicle size, waiting time, congestion, parking costs, packing materials, storage, waste handling, or a combination of these elements. Any estimate given in advance is not a guarantee of the final total unless we expressly confirm it as a fixed price.

Payment must be made in accordance with the agreed terms. Unless we state otherwise, payment is due on completion of the service, or in some cases before the work begins. We may request a deposit, advance payment, or partial payment for larger or time-sensitive jobs. If payment is due on the day, you must ensure funds are available and that payment can be made without delay.

If payment is not received when due, we may charge reasonable recovery costs and reserve the right to suspend further services until the outstanding balance has been settled. Any invoice disputes must be raised promptly and in good faith. You may not withhold payment for undisputed sums simply because a separate issue is under discussion. Where applicable, additional charges may be applied for waiting time, additional labour, failed access, or changes requested during the move.

Cancellations and Amendments

You may cancel or change a booking, but the amount payable may depend on the timing and the nature of the change. If you cancel with sufficient notice, we may refund any deposit less reasonable administration costs where applicable. If you cancel at short notice, on arrival, or after work has started, you may be charged part or all of the agreed fee to cover lost time, travel, and labour already committed.

We reserve the right to amend, reschedule, or cancel a booking where necessary due to vehicle breakdown, staff illness, adverse weather, unsafe access, legal restrictions, or events beyond our reasonable control. In such cases, we will take reasonable steps to rearrange the service at a mutually convenient time or to return any prepayment for work not carried out, subject to any non-recoverable costs already incurred.

Where you request an amendment to a confirmed booking, we will do our best to accommodate it, but changes are subject to availability and may result in revised pricing. If you ask us to wait, return later, or complete additional tasks not originally included, these may be charged as extra services. A delay caused by you, your representatives, or third parties may also lead to additional waiting charges.

Service Standards and Customer Responsibilities

We will provide the service with reasonable care and skill, using appropriate equipment and professional judgement. However, you must ensure that the premises, items, and access routes are ready for the agreed service time. This includes securing permissions for parking or access where required, protecting pets and children, and ensuring that items to be moved are ready for loading. Our team is entitled to refuse to move items that appear unsafe, improperly packed, or prohibited by law.

Liability

Our liability is limited to losses caused directly by our negligence, breach of contract, or failure to use reasonable care and skill. We are not responsible for loss or damage resulting from inaccurate instructions, unsuitable packing by you, pre-existing defects, inherent fragility, normal wear and tear, or circumstances outside our reasonable control. You should make sure that valuable, fragile, or sentimental items are properly protected and declared before the service begins.

Where we are responsible for damage to items in our care, our liability will normally be limited to the lesser of the reasonable repair cost, replacement value, or the value of the item as declared and evidenced by you, subject to any agreed insurance terms or legal limitations. We do not exclude liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot lawfully be excluded under UK law.

You are responsible for ensuring that items are suitable for transport and that any packaging, dismantling, or loading instructions are correct. Unless agreed otherwise in writing, we are not liable for loss of data, software, digital content, or consequential losses such as lost profits, missed deadlines, or business interruption. If you believe a claim may arise, you must notify us as soon as reasonably possible and provide supporting evidence.

Waste removal, disposal, and clearance work are subject to UK waste regulations and environmental law. If our service includes the removal of unwanted items, you confirm that you have the right to dispose of them and that they are not hazardous unless declared and accepted by us in advance. We may refuse items that are dangerous, contaminated, prohibited, or not suitable for lawful transport or disposal.

You must not ask us to collect, handle, or dispose of materials that require specialist licensing, treatment, or documentation unless we have expressly agreed to do so. This includes, without limitation, chemicals, asbestos, medical waste, pressurised containers, gas cylinders, and other regulated or restricted substances. Where waste is accepted, it will be handled in a lawful and environmentally responsible manner, and additional charges may apply for sorting, loading, transfer, recycling, or disposal.

Waste Regulations

You acknowledge that waste must be passed only to authorised facilities or carriers where required by law. If any item is described as waste or for disposal, you warrant that it has not been stolen, unlawfully abandoned, or mixed with prohibited substances. We may request information necessary to comply with our legal duties, including confirmation of the nature and source of the waste. If the service involves clearance work, we may separate recyclable, reusable, and non-recyclable materials at our discretion.

Any additional costs imposed by lawful disposal, tip fees, handling fees, or specialist treatment will be payable by you unless we have expressly agreed that they are included in the quoted price. If a booking is found to contain undeclared regulated waste, we may stop work immediately, charge for time and travel already spent, and require you to reimburse any reasonable cost arising from compliance or refusal of the load.

Property Access and Risk

You must ensure that we can access the premises safely at the agreed time. If entry is delayed or impossible because of missing keys, blocked access, parking issues, or no-one being available to provide instructions, we may charge waiting time or treat the booking as failed attendance. We are not responsible for delays caused by traffic, road closures, weather, or restrictions imposed by third parties, provided we have taken reasonable steps to perform the service.

Risk in the goods generally remains with you until loading is complete and returns to you once unloading is finished, unless we expressly agree otherwise. You are advised to protect floors, walls, and fixtures in advance if you believe the premises are vulnerable. We may use reasonable methods to carry, stack, and secure goods, but we are not required to use equipment or techniques that would be unsafe or unsuitable for the circumstances.

Nothing in these terms affects your statutory rights as a consumer where they apply. If any provision is found to be unlawful, invalid, or unenforceable, that provision will be treated as modified or removed to the minimum extent necessary, and the remaining provisions will continue in full force. No failure or delay by us in enforcing any part of these terms shall be treated as a waiver of our rights.

Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising from them or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. Where the customer is resident in Scotland or Northern Ireland, mandatory consumer protections of the relevant jurisdiction will apply where required by law. Any dispute shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory law provides otherwise.

By booking a service with Man With Van Pimlico, you confirm that you have read, understood, and accepted these terms. The purpose of these terms is to ensure a fair and transparent service relationship, with clear expectations on booking, payment, cancellation, liability, waste handling, and legal compliance. If you require any clarification before confirming a booking, you should raise it before the service starts so that both parties are aligned on the agreed scope and conditions.